Payment Policy
Payment Policy
Last updated: 6 August 2026
This Payment Policy applies to purchases made through the Karezz online store operated by SRG Natural Herbs Trading LLC.
Company Details:
SRG Natural Herbs Trading LLC
133 Garden Street, Al Warsan 3, Dubai, United Arab Emirates
Phone: +971558704949
Email: info@srgherbs.com
1. Currency
All prices on the Karezz online store are displayed in AED unless stated otherwise.
2. Accepted Payment Methods
Available payment methods will be shown at checkout. These may include online card payments, digital payment options, cash on delivery, or other payment methods depending on the store setup at the time of purchase.
3. Order Confirmation
An order is confirmed only after successful payment confirmation or approval of the selected payment method.
If payment fails, the order may not be processed or reserved.
4. Payment Security
Payments are processed through secure third-party payment providers. Karezz does not store full payment card details.
Customers should ensure that their payment information is entered correctly and that they use secure devices and networks when placing orders online.
5. Failed or Declined Payments
If a payment is declined or fails, please check with your bank, card issuer, or payment provider.
Karezz is not responsible for bank charges, failed transaction fees, currency conversion fees, or payment provider charges applied by third parties.
6. Pricing Accuracy
We aim to ensure all product prices are accurate.
However, if a pricing error occurs due to a technical issue, system error, or incorrect product setup, Karezz reserves the right to cancel the order and inform the customer.
7. Taxes and Charges
Any applicable taxes, delivery fees, or additional charges will be shown at checkout before the order is completed.
8. Cash on Delivery, If Available
If cash on delivery is offered, customers must ensure that the correct amount is available at the time of delivery.
Karezz reserves the right to restrict or remove cash on delivery for certain customers, products, locations, or order values.
9. Refunds
Approved refunds will be processed to the original payment method where possible.
Refund processing time depends on the payment provider, card issuer, bank, or payment method used.
10. Contact
For payment-related support, contact:
Email: info@srgherbs.com
Phone: +971558704949