Terms of service
Terms of Service
Last updated: 6 August 2026
This website is operated by SRG Natural Herbs Trading LLC. Throughout the site, the terms “we”, “us” and “our” refer to SRG Natural Herbs Trading LLC and/or Karezz.
By visiting our website or purchasing from us, you agree to the following Terms of Service.
Company Details:
SRG Natural Herbs Trading LLC
133 Garden Street, Al Warsan 3, Dubai, United Arab Emirates
Phone: +971558704949
Email: info@srgherbs.com
1. Use of Website
You agree to use this website only for lawful purposes and in a way that does not harm the website, other customers, or our business.
You must not misuse the website, attempt unauthorised access, interfere with website operations, or use the website for fraudulent activity.
2. Product Information
We aim to provide accurate product descriptions, images, prices, availability, and specifications.
However, product packaging, colour, design, size, or details may vary slightly from images shown on the website.
3. Health and Wellness Products
Some products sold on this website may include food, beverages, honey, supplements, and wellness products.
Product information is provided for general information only and is not intended as medical advice. These products are not intended to diagnose, treat, cure, or prevent any disease.
Customers with medical conditions, allergies, pregnancy, breastfeeding, or those taking medication should consult a qualified healthcare professional before using supplement or wellness products.
4. Orders
After placing an order, you will receive an order confirmation.
We reserve the right to refuse, cancel, or limit any order if we suspect fraud, incorrect pricing, product unavailability, misuse of promotions, or any issue that prevents proper fulfilment.
5. Pricing and Payment
All prices are displayed in AED unless stated otherwise.
Shipping fees, taxes, or additional charges, if applicable, will be shown at checkout.
Orders are confirmed only after successful payment or approved payment method confirmation.
6. Delivery
Delivery timelines are estimates and may vary depending on location, courier availability, public holidays, and operational conditions.
Please ensure your delivery details are accurate before placing an order.
7. Returns and Refunds
Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy.
Customers must review the Return and Refund Policy before placing an order.
8. Intellectual Property
All website content, including text, product descriptions, images, graphics, logos, design, and layout, belongs to SRG Natural Herbs Trading LLC, Karezz, or the relevant brand owners.
You may not copy, reproduce, distribute, or use our content without written permission.
9. Third-Party Services
We may use third-party services for payments, delivery, analytics, marketing, website hosting, and customer support.
These third parties may process information only as required to provide their services.
10. Limitation of Liability
To the maximum extent permitted by applicable law, SRG Natural Herbs Trading LLC will not be liable for indirect, incidental, special, or consequential damages arising from the use of this website or products purchased from it.
11. Changes to Terms
We may update these Terms of Service from time to time. Updated terms will be posted on this page with the latest revision date.
12. Contact Information
For questions about these Terms of Service, contact us at:
SRG Natural Herbs Trading LLC
133 Garden Street, Al Warsan 3, Dubai, United Arab Emirates
Phone: +971558704949
Email: info@srgherbs.com