Shipping policy
Shipping Policy
Last updated: 6 August 2026
This Shipping Policy applies to orders placed through the Karezz online store operated by SRG Natural Herbs Trading LLC.
Company Details:
SRG Natural Herbs Trading LLC
133 Garden Street, Al Warsan 3, Dubai, United Arab Emirates
Phone: +971558704949
Email: info@srgherbs.com
1. Delivery Area
We currently deliver within the United Arab Emirates.
If delivery is not available to your area, our team will contact you after the order is placed.
2. Order Processing
Orders are processed after successful payment confirmation.
Orders placed on weekends, public holidays, or outside working hours may be processed on the next working day.
3. Estimated Delivery Time
Estimated delivery time is usually 1 to 3 working days within major UAE cities.
Delivery to remote areas may take longer depending on courier availability and location.
4. Shipping Charges
Shipping charges, if applicable, will be shown at checkout before payment is completed.
From time to time, Karezz may offer free shipping based on order value, promotions, or selected products.
5. Delivery Attempts
Our delivery partner may contact you by phone or message before delivery.
Please ensure your phone number, address, apartment/villa number, and location details are accurate.
If delivery fails due to incorrect address, unavailable customer, or unreachable phone number, additional delivery charges may apply for re-delivery.
6. Delayed Delivery
While we aim to deliver orders within the estimated timeline, delays may occur due to courier issues, public holidays, weather conditions, high order volume, or circumstances beyond our control.
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at info@srgherbs.com with your order number and clear photos or video.
8. Contact
For shipping support, contact:
Email: info@srgherbs.com
Phone: +971558704949