Product Care Guide
Product Care Guide
Last updated: 6 August 2026
This Product Care Guide is provided by SRG Natural Herbs Trading LLC for customers shopping through the Karezz online store.
Company Details:
SRG Natural Herbs Trading LLC
133 Garden Street, Al Warsan 3, Dubai, United Arab Emirates
Phone: +971558704949
Email: info@srgherbs.com
1. General Care
Always follow the instructions, labels, packaging, and care guidance provided with the product.
Proper care helps maintain product quality, safety, appearance, and performance.
2. Matcha, Tea, and Coffee
- Store in a cool, dry place
- Keep away from direct sunlight, heat, and moisture
- Close the pack tightly after opening
- Use a clean and dry spoon or scoop
- Do not use if the product smells unusual, appears contaminated, or is past its recommended use period
3. Manuka Honey
- Store according to the product label
- Keep the container tightly closed
- Use a clean, dry spoon
- Avoid introducing water or moisture into the jar
- Do not give honey to infants below 12 months of age
- Natural colour, texture, or crystallisation may vary depending on the honey type and storage conditions
4. Ginseng and Supplement Products
- Store according to the product label
- Keep away from children
- Do not exceed recommended usage instructions
- Keep the packaging closed after opening
- Avoid heat, moisture, and direct sunlight
- Consult a healthcare professional if you are unsure whether the product is suitable for you
5. Shower Head and Shower Filters
- Use only compatible filters with Karezz shower heads where stated
- Install according to instructions
- Replace filters regularly based on usage and water quality
- Do not use damaged, leaking, or cracked parts
- Avoid excessive force during installation
- Clean external parts gently with a soft cloth
- Do not use harsh chemicals unless the product instructions allow it
6. Revomax Bottles and Drinkware
- Follow the brand’s care instructions
- Wash before first use
- Hand washing is generally preferred unless product instructions state otherwise
- Do not use harsh abrasives
- Do not use damaged lids or bottles
- Check whether the product is suitable for hot drinks, carbonated drinks, dishwasher use, freezer use, or microwave use based on the brand instructions
- Keep the lid clean and dry when not in use
7. Plant-Based Scented Candles
- Trim the wick before use
- Place on a stable, heat-resistant surface
- Keep away from children, pets, curtains, paper, bedding, and flammable items
- Do not leave a burning candle unattended
- Avoid burning for longer than the recommended time
- Stop using when only a small amount of wax remains
- Allow wax to cool before handling
- Store away from heat and direct sunlight
8. Cervical Pillow and Comfort Products
- Follow the care label
- Use with a clean pillowcase or cover
- Keep away from moisture and excessive heat
- Do not fold, crush, or store under heavy weight unless allowed by the product instructions
- Allow ventilation where required
- Discontinue use if the product becomes damaged or uncomfortable
9. Product Packaging
Keep packaging, labels, and instructions until you are satisfied with the product.
Packaging may be required for return, exchange, warranty, or product issue review.
10. Contact
For product care questions, contact:
Email: info@srgherbs.com
Phone: +971558704949